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10 Minutes for Biz English_Telephoning
No. Á¦¸ñ °­ÀÇ º¸±â
1 Preparation
2 Taking a Message
3 Leaving a Message
4 Acknowledgement
5 Requesting Information
6 Ending a Call
7 Clarifying an Order
8 Changing a Reservation
9 Explaining a Delay
10 Handling Complaints
11 Changing an Appointment
12 Confirmation
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